Frequently Asked Questions (FAQ) - Revision history

Stage at 02:48, 4 January 2019

2019-01-04T02:48:27Z

Jeffrey at 18:02, 15 May 2017

2017-05-15T18:02:05Z

Stage at 05:19, 10 May 2015

2015-05-10T05:19:44Z

Stage at 17:35, 9 May 2015

2015-05-09T17:35:28Z

Stage: Stage moved page Frequently Asked Questions to Frequently Asked Questions (FAQ) without leaving a redirect

2015-05-09T17:07:14Z

Stage moved page Frequently Asked Questions to Frequently Asked Questions (FAQ) without leaving a redirect

Stage: Stage moved page Faq to Frequently Asked Questions without leaving a redirect

2015-05-09T17:01:50Z

Stage moved page Faq to Frequently Asked Questions without leaving a redirect

Stage: Created page with "FAQ"

2015-05-09T16:56:55Z

Created page with "FAQ"

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FAQ

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 '''Q: How do I rehire an inactive employee?'''
-A: Display the inactive employee by selecting the Inactive status in [[User Preferences#Employee Filtering| User Preferences]] and clicking Apply. You will now be able to find the employee in the [[Employees|employees list]]. On the employee's [[Employee Status|Status]] tab, add an Active status entry. You can now return to [[User Preferences#Employee Filtering| User Preferences]], unselect the Inactive status, and click Apply to hide all the inactive employees.
+A: Display the inactive employee by selecting the Inactive status in [[User Preferences#Employee Filtering| User Preferences]] and clicking Apply. You will now be able to find the employee in the [[Employees|employees list]]. On the employee's [[Employee Status|Status]] tab, add an Active status entry. You can now return to [[User Preferences#Employee Filtering| User Preferences]], unselect the Inactive status, and click Apply to hide all the inactive employees. [https://youtu.be/A7pUDfgFRvw Video]
 '''Q: Why can I not enter a clock ID number starting with a 0 (zero) in the software but I can start with a zero at the time clock?'''

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 '''Q: Does the [[HandPunch]] use the fingerprints?'''
-A: No, the [[HandPunch]] uses the shape of the hand such as the length and width of the fingers, the width and height of the back of the hand and stores these measurements as 9 numbers. It is a one way measurement, it is impossible to reconstruct the hand shape from from the numbers.
+A: No, the [[HandPunch]] uses the shape of the hand such as the length and width of the fingers, the width and height of the back of the hand and stores these measurements as 9 numbers. It is a one way measurement, it is impossible to reconstruct the hand shape from the numbers.
 == See also ==

← Older revision		Revision as of 05:19, 10 May 2015
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	A: No, the [[HandPunch]] uses the shape of the hand such as the length and width of the fingers, the width and height of the back of the hand and stores these measurements as 9 numbers. It is a one way measurement, it is impossible to reconstruct the hand shape from from the numbers.		A: No, the [[HandPunch]] uses the shape of the hand such as the length and width of the fingers, the width and height of the back of the hand and stores these measurements as 9 numbers. It is a one way measurement, it is impossible to reconstruct the hand shape from from the numbers.
		+
		+	== See also ==
		+
		+	* [[Software\|Using the Time and Attendance software]]
		+	* [[Employees]]
		+	* [[Employee]]
		+	* [[Reports]]
		+	* [[Scheduler]]
		+	* [[Tools]]
		+	* [[Configuration]]

← Older revision		Revision as of 17:35, 9 May 2015
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−	~~FAQ~~	+	'''Q: How do I rehire an inactive employee?'''
		+
		+	A: Display the inactive employee by selecting the Inactive status in [[User Preferences#Employee Filtering\| User Preferences]] and clicking Apply. You will now be able to find the employee in the [[Employees\|employees list]]. On the employee's [[Employee Status\|Status]] tab, add an Active status entry. You can now return to [[User Preferences#Employee Filtering\| User Preferences]], unselect the Inactive status, and click Apply to hide all the inactive employees.
		+
		+	'''Q: Why can I not enter a clock ID number starting with a 0 (zero) in the software but I can start with a zero at the time clock?'''
		+
		+	A: The [[HandPunch]] time clock disregards any zeroes entered at the start of a number, i.e. 1234 and 001234 are considered to be the same number at the [[HandPunch]]. However, in our software, 1234 and 001234 would be considered to be two different numbers. As such, we do not allow you to start a clock ID number with a 0 (zero) in the software.
		+
		+	'''Q: After an employee punches on the [[HandPunch]], it displays a SCORE in the display, what does this SCORE mean?'''
		+
		+	A: The SCORE represents the difference between the hand image stored in the [[HandPunch]] and the hand image from the punch. If an employees was able to place their hand identically positioned every time that they punched then their score would be 0 (zero). Because employees always place their hand slightly different each time they punch, their score will generally be under 50. Scores abov50 may indicate that the employee is placing their hand very differently than they used to, such as starting to curve their hand, or not sliding their hand in all the way up to the pins.
		+
		+	'''Q: Does the [[HandPunch]] use the fingerprints?'''
		+
		+	A: No, the [[HandPunch]] uses the shape of the hand such as the length and width of the fingers, the width and height of the back of the hand and stores these measurements as 9 numbers. It is a one way measurement, it is impossible to reconstruct the hand shape from from the numbers.

← Older revision	Revision as of 17:07, 9 May 2015
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← Older revision	Revision as of 17:01, 9 May 2015
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