Login Troubleshooting - Revision history

Joel at 22:20, 9 March 2023

2023-03-09T22:20:51Z

2023-03-01T16:51:39Z

2023-02-28T21:21:32Z

‎Web Version Login Error

2023-02-28T21:20:38Z

2020-05-21T14:20:42Z

2020-05-19T17:56:39Z

‎Web Version Login Error

2020-05-17T17:46:28Z

2020-05-17T17:46:04Z

2020-05-17T17:43:50Z

2020-05-17T17:31:33Z

← Older revision		Revision as of 22:20, 9 March 2023
Line 20:		Line 20:
	*Run again the CleanOnlineAppCache Command from above and then restart the software.		*Run again the CleanOnlineAppCache Command from above and then restart the software.

−	~~If getting the error below, try restarting your computer:~~
−
−	~~[[image:ApplicationValidationDidNotSucceed.png]]~~

	If getting the error below and ''restarting'' the computer doesn't help then try to download a single file from the SBV website as a test:		If getting the error below and ''restarting'' the computer doesn't help then try to download a single file from the SBV website as a test:

← Older revision		Revision as of 16:51, 1 March 2023
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	*Run again the CleanOnlineAppCache Command from above and then restart the software.		*Run again the CleanOnlineAppCache Command from above and then restart the software.
		+
		+	If getting the error below, try restarting your computer:
		+
		+	[[image:ApplicationValidationDidNotSucceed.png]]

	If getting the error below and ''restarting'' the computer doesn't help then try to download a single file from the SBV website as a test:		If getting the error below and ''restarting'' the computer doesn't help then try to download a single file from the SBV website as a test:

@@ Line 6: / Line 6: @@
 [[image:CannotStartApplication.png]]
-Right Click on the Windows Start button > Click Run > Copy/Paste the below in the Open box > click OK.
+Right Click on the Windows Start button > Click Run > Copy/Paste the below in the Open box > Click OK.
   <nowiki>rundll32 dfshim CleanOnlineAppCache</nowiki>

@@ Line 2: / Line 2: @@
 ==Web Version Login Error==
-If you get the following error message when attempting to log in to the web version of the software, run the following at the command prompt and then restart the software:
+If you get the following error message when attempting to log in to the web version of the software:
   <nowiki>rundll32 dfshim CleanOnlineAppCache</nowiki>
 If still getting the error then delete all temp files as below:

@@ Line 17: / Line 17: @@
 *Run again the CleanOnlineAppCache Command from above and then restart the software.
-If getting the error below then try to download a single file from the SBV website as a test:
+If getting the error below and ''restarting'' the computer doesn't help then try to download a single file from the SBV website as a test:
 [[image:UnableToRetrieveApplicationFiles.png]]

@@ Line 11: / Line 11: @@
 If still getting the error then delete all temp files as below:
-*Browse to %temp% and deleted all folders that start with ta.
+*Browse to %temp% and delete all folders that start with ta.
-*Browse to %localappdata%\Apps\2.0 and delete all folders and files. If not able to delete because files are in use, then go into each individual folder and try to delete all files.
+*Browse to %localappdata%\Apps\2.0 and delete everything that you can. Skip anything that cannot be deleted.
 *Run again the CleanOnlineAppCache Command from above and then restart the software.

@@ Line 23: / Line 23: @@
 *Click the Details... button on the Error.
 *Find the file name that is giving the error (Janus.Data.v3.dll as an example).
-*Type in the url (replace all text with the correct info and add .deploy to the end of the file name): http://sbv12.com/abc/3.5.1.1844/Janus.Data.v3.dll.deploy and click enter.
+*Type in the url (replace all text with the correct info and add .deploy to the end of the file name): <nowiki>http://sbv12.com/abc/3.5.1.1844/Janus.Data.v3.dll.deploy</nowiki> and click enter.
 *If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading.

← Older revision		Revision as of 17:31, 17 May 2020
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	[[image:CannotStartApplication.png]]		[[image:CannotStartApplication.png]]
		+
		+	If still getting the error then deleted all temp files as below:
		+
		+	*Browse to %temp% and deleted all folders that start with ta.
		+
		+	*Browse to %localappdata%\Apps\2.0 and delete all folders and files. If not able to delete because files are in use, then go into each individual folder and try to delete all files.
		+
		+	*Run again the CleanOnlineAppCache Command from above and then restart the software.
		+
		+	If getting the error below then try to download a single file from the SBV website as a test:
		+
		+	[[image:UnableToRetrieveApplicationFiles.png]]
		+
		+	*Click the Details button on the Error.
		+	*Find the file name that is giving the error (Janus.Data.v3.dll as an example).
		+	*Type in the url (replace all bold text with the correct info and add .deploy to the end of the file name): http://sbv12.com/'''adv'''/'''3.5.1.1844'''/'''Janus.Data.v3.dll.deploy''' and click enter.
		+	*If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading.