Time Clock Support - Revision history

Stage at 23:20, 27 July 2017

2017-07-27T23:20:56Z

Stage: /* Time Clock Support */

2017-07-27T23:16:20Z

‎Time Clock Support

Stage: /* Time Clock Support */

2017-07-27T23:15:47Z

‎Time Clock Support

Stage at 23:15, 27 July 2017

2017-07-27T23:15:13Z

Stage at 23:02, 27 July 2017

2017-07-27T23:02:07Z

Stage: Created page with "===Time Clock Support=== SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repa..."

2017-07-27T22:48:57Z

Created page with "===Time Clock Support=== SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repa..."

New page

===Time Clock Support===

SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software. HandPunch service will be part of your contract in the HandPunch section.

When purchasing HandPunches from a vendor, the vendor needs to provide you support on the time clock while SBV will provide you support on configuring the software to work with your HandPunch. If you have SBV time clock support then SBV will help you with the issues that are noted as Vendor and SBV.

'''Configuring a new HandPunch'''

All information necessary to setup the HandPunch that could include IP address, gateway address, subnet mask and port forwarding will be the responsibility of the Vendor working in conjunction with your IT company.

'''Entering the HandPunch information into the software'''

SBV will enter the IP address of the HandPunch into the software and test communications. If the software cannot communicate to the HandPunch then the issue moves back to the Vendor.

'''Enrolling'''

Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying HandPUnch supervisors is the responsibility of SBV.

← Older revision		Revision as of 23:20, 27 July 2017
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	If your HandPunch is not functioning and you need a loaner clock while your clock is being serviced then this is the responsibility of the Vendor.		If your HandPunch is not functioning and you need a loaner clock while your clock is being serviced then this is the responsibility of the Vendor.
		+
		+	'''Unable to enroll'''
		+
		+	If an employee can punch but cannot enroll then this is the responsibility of SBV. HandPunch supervisors are controlled by the software so employees that can enroll need to be identified in the software.

@@ Line 5: / Line 5: @@
 When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and noted as the responsibility of SBV.
-These examples are to clarify when SBV is responsible for issues that have been identified as "time clock related".
+These examples are to clarify what SBV is responsible for when an issue has been identified as "time clock related".
 '''Configuring a new HandPunch'''

@@ Line 3: / Line 3: @@
 SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software provided that your contract notes this in the HandPunch section.
-When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and the responsibility of SBV.
+When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and noted as the responsibility of SBV.
 These examples are to clarify when SBV is responsible for issues that have been identified as "time clock related".

@@ Line 5: / Line 5: @@
 When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and the responsibility of SBV.
-These examples are to clarify when SBV is responsible for issues that have been identified as "time clock realted".
+These examples are to clarify when SBV is responsible for issues that have been identified as "time clock related".
 '''Configuring a new HandPunch'''
@@ Line 21: / Line 21: @@
 '''Synchronizing of hand information when using multiple HandPunches'''
-This is done by the software so is the responsibility of SBV.
+This is done by the software so is the responsibility of SBV provided each time clock is communicating.
 '''Biometric issues'''
-A biometric issue occurs when an employee places their hand in the HandPunch and their hand is rejected because it is not a biometric match. If employees were enrolled using unique clock numbers and employees are using their correct number at the HandPunch then this is biometric issue which the responsibility of the Vendor. Using the software, SBV can help you identify what appears to be a biometric issue but is occuring because employees are not using the number that they were enrolled with or multiple employees were enrolled on the same number.
+A biometric issue occurs when an employee places their hand in the HandPunch and their hand is rejected because it is not a biometric match. If employees were enrolled using unique clock numbers and employees are using their correct number at the HandPunch then this is biometric issue which the responsibility of the Vendor. Using the software, SBV can help you identify what appears to be a biometric issue but is occurring because employees are not using the number that they were enrolled with or multiple employees were enrolled on the same number.

@@ Line 1: / Line 1: @@
 ===Time Clock Support===
-SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software. HandPunch service will be part of your contract in the HandPunch section.
+SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software provided that your contract notes this in the HandPunch section.
-When purchasing HandPunches from a vendor, the vendor needs to provide you support on the time clock while SBV will provide you support on configuring the software to work with your HandPunch. If you have SBV time clock support then SBV will help you with the issues that are noted as Vendor and SBV.
+When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and the responsibility of SBV.
 '''Configuring a new HandPunch'''
@@ Line 15: / Line 17: @@
 '''Enrolling'''
-Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying HandPUnch supervisors is the responsibility of SBV.
+Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying HandPunch supervisors is the responsibility of SBV.