Fingerprint Connection Issues

From sbv.wiki
Revision as of 15:23, 21 May 2019 by David (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

You may find that punches have not come into the software. This could be because the clock is not connected to the network properly.

In order for the punches to come into the Time and Attendance software, the clock must be connected to the network via a physical network cable or WiFi (Ethernet cable is preferred). If it is connected properly, then on the top right corner of the main screen, there should NOT be any "X"s on either of the two icons and should look like this:


If the left icon does NOT have an "X" and the right one does, it would be best to Reboot the clock. To do this, go into the Settings menu of the clock (You may need a time clock supervisor to do this), and scroll down the bottom of the list and there will be an option to Reboot. Click it, and then select Yes on the screen. Once rebooted and back to the main screen, there should not be any "X"s on either of the icons.

If there are "X"s on both icons like this:


This means that the method of communication, either WiFi or physical cable, is not connected properly.

For Wifi,