Internal SekureID Communication

This document is an internal document for the staff at SBV to be able to fix any issues in regard to communication with SekureID clocks.

When the client says there aren’t punches in the software - The first thing to ask the client is if there are any X’s on either of the icons in the top right corner of the main screen. If they say Yes, you need to tell them to reboot the clock. In order to reboot the clock, if there are supervisors set, the one rebooting will have to be a supervisor. The proper way to do this is by telling them to go to click on the three dashes in the top left corner of the main screen and then going into the Settings menu of the clock and at the bottom of the options under Settings, you will see one that says Reboot. Click on that and then click Yes when the clock asks. Once rebooted confirm there are no X’s on either of the two icons. If there are still X’s, have them pull the power to the clock and then plug it back in. If there are still X’s on any of the icons, see the section at the bottom to further troubleshoot.

If there are no X’s, punches should be coming in at the next synching period, but we can double check that everything is good by checking communication on SBV 26.

We test for response from the clock by going onto SBV 26 and using the Sekure ID Client utility (found on the desktop). Once you have the utility open, select the company from the Company Code list, and the clock’s Serial Number. Under the Connection/Time Logs tab, click the Request Connection Status From Single Clock button.