Difference between revisions of "Login Troubleshooting"
From sbv.wiki
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[[image:CannotStartApplication.png]] | [[image:CannotStartApplication.png]] | ||
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| + | If still getting the error then deleted all temp files as below: | ||
| + | |||
| + | *Browse to %temp% and deleted all folders that start with ta. | ||
| + | |||
| + | *Browse to %localappdata%\Apps\2.0 and delete all folders and files. If not able to delete because files are in use, then go into each individual folder and try to delete all files. | ||
| + | |||
| + | *Run again the CleanOnlineAppCache Command from above and then restart the software. | ||
| + | |||
| + | If getting the error below then try to download a single file from the SBV website as a test: | ||
| + | |||
| + | [[image:UnableToRetrieveApplicationFiles.png]] | ||
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| + | *Click the Details button on the Error. | ||
| + | *Find the file name that is giving the error (Janus.Data.v3.dll as an example). | ||
| + | *Type in the url (replace all bold text with the correct info and add .deploy to the end of the file name): http://sbv12.com/'''adv'''/'''3.5.1.1844'''/'''Janus.Data.v3.dll.deploy''' and click enter. | ||
| + | *If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading. | ||
Revision as of 17:31, 17 May 2020
Web Version Login Error
If you get the following error message when attempting to log in to the web version of the software, run the following at the command prompt and then restart the software:
rundll32 dfshim CleanOnlineAppCache
If still getting the error then deleted all temp files as below:
- Browse to %temp% and deleted all folders that start with ta.
- Browse to %localappdata%\Apps\2.0 and delete all folders and files. If not able to delete because files are in use, then go into each individual folder and try to delete all files.
- Run again the CleanOnlineAppCache Command from above and then restart the software.
If getting the error below then try to download a single file from the SBV website as a test:
- Click the Details button on the Error.
- Find the file name that is giving the error (Janus.Data.v3.dll as an example).
- Type in the url (replace all bold text with the correct info and add .deploy to the end of the file name): http://sbv12.com/adv/3.5.1.1844/Janus.Data.v3.dll.deploy and click enter.
- If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading.
