Difference between revisions of "Time Clock Support"
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Revision as of 22:48, 27 July 2017
Time Clock Support
SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software. HandPunch service will be part of your contract in the HandPunch section.
When purchasing HandPunches from a vendor, the vendor needs to provide you support on the time clock while SBV will provide you support on configuring the software to work with your HandPunch. If you have SBV time clock support then SBV will help you with the issues that are noted as Vendor and SBV.
Configuring a new HandPunch
All information necessary to setup the HandPunch that could include IP address, gateway address, subnet mask and port forwarding will be the responsibility of the Vendor working in conjunction with your IT company.
Entering the HandPunch information into the software
SBV will enter the IP address of the HandPunch into the software and test communications. If the software cannot communicate to the HandPunch then the issue moves back to the Vendor.
Enrolling
Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying HandPUnch supervisors is the responsibility of SBV.
