Difference between revisions of "Time Clock Support"
(Created page with "===Time Clock Support=== SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repa...") |
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===Time Clock Support=== | ===Time Clock Support=== | ||
| − | SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software | + | SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software provided that your contract notes this in the HandPunch section. |
| − | When purchasing HandPunches from a vendor, the vendor needs to provide you support on the | + | When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and the responsibility of SBV. |
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| + | These examples are to clarify when SBV is responsible for issues that have been identified as "time clock realted". | ||
'''Configuring a new HandPunch''' | '''Configuring a new HandPunch''' | ||
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'''Enrolling''' | '''Enrolling''' | ||
| − | Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying | + | Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying HandPunch supervisors is the responsibility of SBV. |
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| + | '''Synchronizing of hand information when using multiple HandPunches''' | ||
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| + | This is done by the software so is the responsibility of SBV. | ||
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| + | '''Biometric issues''' | ||
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| + | A biometric issue occurs when an employee places their hand in the HandPunch and their hand is rejected because it is not a biometric match. If employees were enrolled using unique clock numbers and employees are using their correct number at the HandPunch then this is biometric issue which the responsibility of the Vendor. Using the software, SBV can help you identify what appears to be a biometric issue but is occuring because employees are not using the number that they were enrolled with or multiple employees were enrolled on the same number. | ||
Revision as of 23:02, 27 July 2017
Time Clock Support
SBV provides email and phone support for the HandPunch series of time clocks. SBV will also provide loaner service while your HandPunch is being repaired. SBV will provide support on all HandPunches purchased from SBV and we will provide support on HandPunches that you had prior to using the SBV software provided that your contract notes this in the HandPunch section.
When purchasing HandPunches from a vendor, the vendor needs to provide you support on the HandPunch, while SBV will provide you support on configuring the software to work with your HandPunch. In the examples below, if you have SBV time clock support then SBV will help you with both the issues that are noted as the responsibility of the Vendor and the responsibility of SBV.
These examples are to clarify when SBV is responsible for issues that have been identified as "time clock realted".
Configuring a new HandPunch
All information necessary to setup the HandPunch that could include IP address, gateway address, subnet mask and port forwarding will be the responsibility of the Vendor working in conjunction with your IT company.
Entering the HandPunch information into the software
SBV will enter the IP address of the HandPunch into the software and test communications. If the software cannot communicate to the HandPunch then the issue moves back to the Vendor.
Enrolling
Instructions on how to use the HandPunch to enroll employees is the Vendor's responsibility. Help on what number scheme to use, entering the clock numbers into the software and identifying HandPunch supervisors is the responsibility of SBV.
Synchronizing of hand information when using multiple HandPunches
This is done by the software so is the responsibility of SBV.
Biometric issues
A biometric issue occurs when an employee places their hand in the HandPunch and their hand is rejected because it is not a biometric match. If employees were enrolled using unique clock numbers and employees are using their correct number at the HandPunch then this is biometric issue which the responsibility of the Vendor. Using the software, SBV can help you identify what appears to be a biometric issue but is occuring because employees are not using the number that they were enrolled with or multiple employees were enrolled on the same number.
