Login Troubleshooting

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Web Version Login Error

If you get the following error message when attempting to log in to the web version of the software:

CannotStartApplication.png

Right Click on the Windows Start button > Click Run > Copy/Paste the below in the Open box > Click OK.

rundll32 dfshim CleanOnlineAppCache


If still getting the error then delete all temp files as below:

  • Browse to %temp% and delete all folders that start with ta.
  • Browse to %localappdata%\Apps\2.0 and delete everything that you can. Skip anything that cannot be deleted.
  • Run again the CleanOnlineAppCache Command from above and then restart the software.


If getting the error below and restarting the computer doesn't help then try to download a single file from the SBV website as a test:

UnableToRetrieveApplicationFiles.png

  • Click the Details... button on the Error.
  • Find the file name that is giving the error (Janus.Data.v3.dll as an example).
  • Type in the url (replace all text with the correct info and add .deploy to the end of the file name): http://sbv12.com/abc/3.5.1.1844/Janus.Data.v3.dll.deploy and click enter.
  • If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading.