Difference between revisions of "Login Troubleshooting"
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| − | ==Web | + | ==Web Version Login Error== |
| − | If you get the following error message when attempting to log in to the web version of | + | If you get the following error message when attempting to log in to the web version of the software: |
| − | + | [[image:CannotStartApplication.png]] | |
| + | Right Click on the Windows Start button > Click Run > Copy/Paste the below in the Open box > Click OK. | ||
| − | [[image: | + | <nowiki>rundll32 dfshim CleanOnlineAppCache</nowiki> |
| + | |||
| + | |||
| + | |||
| + | If still getting the error then delete all temp files as below: | ||
| + | |||
| + | *Browse to %temp% and delete all folders that start with ta. | ||
| + | |||
| + | *Browse to %localappdata%\Apps\2.0 and delete everything that you can. Skip anything that cannot be deleted. | ||
| + | |||
| + | *Run again the CleanOnlineAppCache Command from above and then restart the software. | ||
| + | |||
| + | |||
| + | If getting the error below and ''restarting'' the computer doesn't help then try to download a single file from the SBV website as a test: | ||
| + | |||
| + | [[image:UnableToRetrieveApplicationFiles.png]] | ||
| + | |||
| + | *Click the Details... button on the Error. | ||
| + | *Find the file name that is giving the error (Janus.Data.v3.dll as an example). | ||
| + | *Type in the url (replace all text with the correct info and add .deploy to the end of the file name): <nowiki>http://sbv12.com/abc/3.5.1.1844/Janus.Data.v3.dll.deploy</nowiki> and click enter. | ||
| + | *If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading. | ||
Latest revision as of 22:20, 9 March 2023
Web Version Login Error
If you get the following error message when attempting to log in to the web version of the software:
Right Click on the Windows Start button > Click Run > Copy/Paste the below in the Open box > Click OK.
rundll32 dfshim CleanOnlineAppCache
If still getting the error then delete all temp files as below:
- Browse to %temp% and delete all folders that start with ta.
- Browse to %localappdata%\Apps\2.0 and delete everything that you can. Skip anything that cannot be deleted.
- Run again the CleanOnlineAppCache Command from above and then restart the software.
If getting the error below and restarting the computer doesn't help then try to download a single file from the SBV website as a test:
- Click the Details... button on the Error.
- Find the file name that is giving the error (Janus.Data.v3.dll as an example).
- Type in the url (replace all text with the correct info and add .deploy to the end of the file name): http://sbv12.com/abc/3.5.1.1844/Janus.Data.v3.dll.deploy and click enter.
- If it shows a "Gateway Anti-Virus Alert" then a SonicWall is blocking the software from downloading.
